Shipping & Returns

Shipping Information

We will try our best to make the shoes get delivered to our customers as quickly as possible.

For the customers who from United States ,It is estimated that you will receive your order in 5-18 business days from the date that it is placed.

For the customers who from European Union, It is estimated that you will receive your order in 8-23 business days from the date that it is placed.

For the customers who from the rest of world, It is estimated that you will receive your order in 10-37 business days from the date that it is placed.

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Verification

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified.

Processing

It normally takes 2-8 business days for us to process your order. Please note that this does not include holidays and weekends.

Shipping

Estimated shipping time to United States: 3-10 business days;

Estimated shipping time to European Union: 6-15 business days;

Estimated shipping time to the rest of the world: 8-35 business days;

Note: 


Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

Please contact us within 2 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

Delivery

Log in to your account to confirm the order give your suggestions & feedbacks.

RETURN POLICY

Upon receiving your order:

If shoes doesn't fit, please sent the shoes back to our warehouse, we will sent anther right size shoes for you;

If you just like to return the shoes, please sent the shoes back to our warehouse, we will refund you the money of your order.

Note:

  • Before proceeding a return note that the product must be brand new & in an unworn condition. (Scratched soles will not be accepted, so please try on the shoes in a non-scratch surface)
  • When sending an item for return, the shipping costs to ship the item back to our warehouse is customers responsibility.
  • In the case you want to exchange anther right size ,we will ship back the new items with no extra cost for the customer. In the case you prefer a refund, we will process it in the next 5 - 7 days.

For American customers ,please return the shoes to the warehouse address below:

Address:23 Westmere Terrace,Albany,NY 12203
Name:Sunny Jia (10097)
phone:310-869-1657
please add 10097 after Sunny Jia , it is very important!
please tell me the tracking number after you return the shoes , thanks.

 

For customers from rest of the world, please return the shoes to the warehouse address below:

Address : NO.32 Qiao Dong Road Shi Ba Town Bo Luo County Hui Zhou City
Guang Dong Province China
Name:Zhou Yong
Phone:+86 13923651992
Zip Code: 516153
 

Please contact us through email at grimentin@hotmail.com before you return the shoes,    Thanks You!