Shipping Policy

    SHIPPING INFORMATION

    Our goal is to offer you good shipping options. We will try our best to make the shoes get delivered to our customers as quickly as possible.

    1. The time frame of an order delivery is divided into two parts: Processing time and Shipping time.

     

    Shipping policy for the customer from the United States:

    1. Shipping methods:

    2.1 Standard Shipping: Standard Shipping is divided into two parts: parts one: Our Shipping Partner will transport your goods from China to the United States;

    Part two: Upon the good's arrival in the U.S., our Shipping Partner will transfer the items to USPS, who will handle the final delivery to your doorstep.

    2.2 Express Shipping: the shoes will ship by DHL UPS or FedEx.

    1. Shipping fee:

    3.1 Standard Shipping Fee: Free.

    3.2 Express Shipping Fee for the USA customers: $10.

    1. Default shipping way: our default shipping way is Standard Shipping; our default shipping way is free shipping.
    2. Estimated Processing time and Shipping time:
    • Processing time: 1-7 Business Days.
    • Standard Shipping time:5-10 Business Days.
    • Express Shipping time: 3-6 Business Days.

    Shipping Policy For customers from the rest of the world：

    1. Shipping methods:

    6.1 Free Shipping: Our warehouse worker will choose the shipping way for you.

    6.2 Express Shipping: the shoes will ship by DHL or UPS or FedEx.

    1. Shipping fee:

    7.1 Free Shipping Fee: Free.

    7.2 Express Shipping Fee for the rest of the world: $20.

    1. Default shipping way: our default shipping way is Standard Shipping; our default shipping way is free shipping.
    2. Estimated Processing time and Shipping time:
    • Processing time: 1-7 Business Days.
    • Free Shipping time: 15~25 Business Days.
    • Express Shipping time: 6-10 Business Days

    SHIPPING GUIDE

    • Where is the item coming from?
      We sent the shoes from the China warehouse.
    •  Where do you ship and how much does it cost?
      We provide international shipping all over the world. our default shipping way is free shipping.
    • How long my order will take to be delivered?
      The order will be processed within 1-7 business days after the order date and shipped the next day after processing. Usually, we will use FedEx, DHL, UPS, USPS, and DPEX.


    Please note this can be affected due to Holidays, weather conditions, and others and also we are not responsible for delays caused by the customs department in your country.


    • Customs & Regulations
      You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.


    • How can I track my order?
      We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. An email will also guide you on how to track your package. Please note that the tracking information will be displayed 3-5 business days after you receive that e-mail.
      Please contact us at info@grimentin.com if you do not receive tracking confirmation within those days.


    • Why I’m not able to track my order?


    Please note that tracking information will be displayed 3-5 business days after being updated due to Customs. If a tracking number is not searchable after this period of time, there are several possible causes:
    The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.
    We suggest you can contact our Customer Service at info@grimentin.com in those situations and we will provide you with your tracking number. We will contact the delivery company on your behalf and you will be informed once there is further information.

     Please kindly note that international shipping takes time, please be patient and track your package a few days later.

    • The courier tried to deliver the package but I wasn't at home, what should I do?
      Please contact the courier. Usually, they will resent your package on the next working day, but sometimes they just ask you to pick up your package at their office.
    • I tracked down my order and the status says Return to Sender, what should I do?
      In the event that the parcels were returned to us, please contact us immediately so we can arrange to send you a replacement.

    As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as a return to sender or unsuccessful delivery due to the receiver not being able to follow up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again. 

    • The tracking site says Delivered but I haven’t received my order yet.
      Please note that we provide a tracking number to each customer. It is the customer’s responsibility to track down their orders. Kindly contact your local shipping company if the parcel arrived at your destination country. Please contact our Customer Service at info@grimentin.com for further assistance. We are not responsible for any stolen packages.
    • Delivery


    Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. 

    Your order may be delivered to you by either the local post office or a local courier company.

    • Will I be charged with customs and taxes?
      The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
      Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
      Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.